Archive for March, 2011

In Mediation…Shifts Happen

By Laura Melton Tucker, March 31st, 2011

One of the great mediators of our time, Marshall Rosenberg, says that when someone speaks to us in an upsetting way, we have three choices: 1. We can take the words personally (ex: “He is out to get me!”); 2. We can pass judgment on the speaker, (ex: “My boss isn’t nearly as smart as he thinks he is.”); or, 3. We can listen empathically,

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