Archive for May, 2011

Mediation: The Promise of the Promise

By Laura Melton Tucker, May 30th, 2011

Today I share one of my favorite mediation stories about clients whose success still makes me smile. Theirs is an example of why mediation is the optimal way to resolve problems. First the story, followed by the takeaway.

As a mediator, I rarely hear details about a conflict over the telephone before I meet clients. I prefer this “blind” approach because I enter mediations without preconceived notions. Furthermore, I don’t want either party to feel like I’ve listened to complaints or judgments behind the other’s back. Keeping the pre-mediation conversation to a minimum helps me maintain both real and perceived neutrality.

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